FAQ

❓ Frequently Asked Questions (FAQ)

🗺️ About the Artwork

What exactly do I receive?

You receive a professionally printed, framed city map artwork, made to order.
This is a physical product, carefully produced and shipped to your address — not a digital download.

Are the maps accurate?

Yes. All maps are based on real geographic data, including:

All roads and streets
Major and secondary routes
Rivers, coastlines, and water bodies (when applicable)

Each map is then artistically refined to balance clarity and design.

Can you create any city?

Absolutely.
We can design any city in the world, including small towns, islands, or regions.

If you don’t see your city listed, simply contact us.

Do the maps include all roads?

Yes.
Our designs include the full street network of the selected city, not just major roads.

🎨 Customization & Design

Can I choose the colors and style?

Yes. You can select:

Color palette
Light or dark background
Map style (minimal, night, gold, color, etc.)
Layout (square or vertical)
Optional text (city name, date, coordinates)

Each artwork is customized specifically for you.

Can I preview my design before it’s printed?

At the moment, previews are not automatically generated for all products.
However, if you have a special request or want confirmation, you can contact us before placing your order.

Can I request a completely custom color palette?

Yes.
If you have a specific color idea or interior to match, contact us — we’ll do our best to accommodate.

🖨️ Print & Frame Quality

What materials do you use?

All artworks are produced using:

Premium archival paper
High-resolution printing
Fade-resistant inks
Minimalist, high-quality frames
Ready-to-hang hardware

Designed to last for years.

Is the frame included?

Yes, unless stated otherwise.
Most artworks are delivered fully framed and ready to hang.

Will the colors look exactly like on my screen?

Screens vary, so slight color differences may occur.
This is normal and not considered a defect.

📐 Sizes & Fit

What sizes are available?

We follow international A-series sizes:

Each size is designed to maintain perfect proportions.

Which size should I choose?

Gift: A2
Living room: A1
Statement wall: A0
Gallery wall: A3 or A4

If unsure, A2 is the most popular and versatile choice.

🚚 Shipping & Delivery

Do you ship worldwide?

Yes. We ship worldwide.

How long does delivery take?

Production: 3–7 business days
Shipping time depends on destination
Tracking is provided when available

Will I have to pay customs fees?

For international orders, customs duties or import taxes may apply.
These are the responsibility of the customer.

🔁 Returns & Replacements

Do you accept returns?

Because all artworks are custom-made, we do not accept returns for change of mind.

What if my artwork arrives damaged or incorrect?

If there is:

Damage during delivery
A printing defect
A size or color error on our part

We will reprint and reship your order at no cost.

Please contact us within 7 days of delivery with photos.

What if I ordered the wrong size or color?

If the error was made during ordering, we are unable to offer a free replacement.
Please review your selections carefully before checkout.

🎁 Gifts & Special Orders

Is this a good gift?

Yes — city map art is one of our most popular gift options for:

Weddings
Anniversaries
Housewarmings
Birthdays
Travel lovers

Can I include a special date or message?

Yes. Many customers add:

A meaningful date
Coordinates
A personal title

🔐 Legal & Usage

Can I resell or reproduce the artwork?

No.
All artworks are for personal use only.
Commercial use or reproduction is not permitted.

Can I cancel or change my order?

Once production starts, changes or cancellations are not possible.
This is because each artwork is made specifically for you.

📩 Still Have Questions?

We’re here to help.

📧 info.travelileostore@gmail.com
📱 Instagram & Facebook (24/7 support)